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RASTRAC Support Options

Online Knowledge Base

Our Knowledge Base has hundreds of articles which provide information about our web-based tracking solution, including troubleshooting steps, solutions to common issues, common how-to tips, and links to other helpful resources. Click here to access our Knowledge Base.

Current users: If you need assistance with the Knowledge Base, please call us at (512) 918-0700.


Help Files

Online Help can be accessed in several different ways. Select “Help” from the RASTRAC web server to enter any help file. From there you are able to explore any topic to receive more information. 


Telephone and E-mail Support

As a RASTRAC subscriber, you may call our technical support staff at (512) 918-0700 any time during our normal business hours, 9:00 a.m. – 6:00 p.m. CST. Or send us an email at support@rastrac.com and one of our technical support representatives will follow up with you, in most cases, within 24 hours.


Individual Product Training

Product training is tailored to your company needs and resources.

Call for training options and availability: (512) 918-0700. (Se Habla Español.)