Online Knowledge Base
Our Knowledge Base has hundreds of articles which provide information about our web-based tracking solution, including troubleshooting steps, solutions to common issues, common how-to tips, and links to other helpful resources. Click here to access our Knowledge Base.
Current users: If you need assistance with the Knowledge Base, please call us at (512) 918-0700.
Online Technical Support
Our Online Technical Support Ticket System has been designed to be easy to use. Each update to your ticket will generate an e-mail to you so that you can be kept informed of all progress on your issue.
Click here to create a Technical Support Ticket using your Rastrac Net User Account.
If you do not have a Rastrac Net Account, Click here to Create a Support Account.
Contact our Technical Support staff at (512) 918-0700 any time during our normal business hours, 9:00 a.m. – 6:00 p.m. CST Monday-Friday. (Se Habla Español.)
A Technical Support Ticket will be created by the Rastrac Technical Support Specialist.
You can e-mail our Technical Support staff at firstname.lastname@example.org. A Technical Support Ticket will be created when your e-mail is processed.
Individual Product Training
Product training is tailored to your company needs and resources.
Call for training options and availability: (512) 918-0700. (Se Habla Español.)