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Rastrac Support Options

Online Knowledge Base

Our Knowledge Base has hundreds of articles which provide information about our web-based tracking solution, including troubleshooting steps, solutions to common issues, common how-to tips, and links to other helpful resources. Click here to access our Knowledge Base.

Current users: If you need assistance with the Knowledge Base, please call us at (512) 918-0700.


Help Files

Online Help can be accessed in several different ways. Select “Help” from the Rastrac web server to enter any help file. From there you are able to explore any topic to receive more information. 

 

Online Technical Support

Our Online Technical Support Ticket System has been designed to be easy to use. Each update to your ticket will generate an e-mail to you so that you can be kept informed of all progress on your issue.

Click here to create a Technical Support Ticket using your Rastrac Net User Account.

If you do not have a Rastrac Net Account, Click here to Create a Support Account.

 

Telephone Support

Contact our Technical Support staff at (512) 918-0700 any time during our normal business hours, 9:00 a.m. – 6:00 p.m. CST Monday-Friday. (Se Habla Español.)
A Technical Support Ticket will be created by the Rastrac Technical Support Specialist.


E-mail Support

You can e-mail our Technical Support staff at support@rastrac.com. A Technical Support Ticket will be created when your e-mail is processed.

 

Individual Product Training

Product training is tailored to your company needs and resources.

Call for training options and availability: (512) 918-0700. (Se Habla Español.)